Control – We adhere to the labor code & administrative rules, avoid delays, and monitor & log the rehabilitation progress. Once the case is referred, there are no internal counselor substitutions.
Communication
– Timely reporting permits accurate reserving and timely responses to inquiries from the insured employer or risk manager. We keep track of CAP expenditures.
Hidden Costs – We avoid the hidden costs related to VR administrative burdens, the actions of inexperienced providers and inappropriate case management decisions.
Best Practices
– We deliver effective vocational case management services resulting in lower claims costs. Good faith rehabilitation is the most cost-effective approach- absolute & relative.
Objectivity – We maintain a neutral and objective position to promote communication among the parties. We advocate for suitable gainful employment- not for the employee or for the CE.
Rapport – We relate to & respect workers at all levels from the unskilled to the professional. We are discreet, tactful, & efficient.
